We regularly receive letters of thanks from clients for the quality of our service. Letters like those that follow show that providing a quality service really can make a difference.
Comments from Our Client Satisfaction Questionnaires:
Wills, Trusts & Probate
Shirah Real
“Excellent service all round and even better since I am not able to make it to the office”.
Ms K Bridget - Camberley
“Excellent service and a very well organised firm”.
Ms O Watts - Frimley Green
“Very good service, made the process very easy and a positive outcome”.
Mr A Connor - Church Crookham
“I have recommended your firm, who gave me a pleasant, friendly and caring service”.
Ms J Shields - Camberley
“Efficient, good organisation and professional approach”.
Mr S Mitchell - Frimley
“Excellent service, covering all areas, yet still friendly and approachable”.
Mr M Stinson - Farnham
“Very nice person to talk to and good personal connection”.
Mr and Mrs G Grove - Farnham
“Excellent communication and understanding, most helpful and prompt service”.
RS - Lightwater
“Excellent overall service, efficient and knowledgeable”.
GP - Camberley
“Excellent local service, have acted for me previously on conveyancing, value for money and a friendly service”.
LRH - Sandhurst
“I found Shirah very kind, sympathetic and understanding”.
L Hoath - Frimley
“The Compassion and professionalism from Shirah, clone her and your success is guaranteed!”.
K Cole - Hindhead, Surrey
“The preparation of our wills was dealt with in a friendly, efficient and competent manner. Carry on the good work”.
Mr & Mrs MG - Surrey
“The subject was explained in easily understood terms and the process very efficient. The Home visits were of great benefit to us”.
Mr & Mrs GH - Camberley
“The Staff were very quick to respond and keep everything on track, I would certainly recommend the firm“.
AH - Ascot
“I received the best of attention at all times, personal and friendly contact".
GP - Farnham
“Very good understanding and communication, friendly and helpful".
Ms H - Camberley
“Excellent professional approach and always made to feel at ease. You know by the first appointment that you have chosen the right people to represent you”.
RC - Aldershot
“Good value and friendly approachable staff. We have dealt with Brooks & Partners for our wills and conveyancing and received good service”.
JK - Frimley
“Shirah attended to everything we wanted and answered all our questions. She is very understanding”.
Mr & Mrs H - Woking
“A1 service at a very fair price, excellent communication and knowledge – thanks Shirah”.
BC - Camberley
"Thank you Shirah, we thought that the service was second to none, very helpful people and excellent service provided".
Mr ADB - Farnborough
Family
Deborah Prance
“You took care of pre-civil action protocol and legal advice for a case I had for damages against the aunt and grandmother of a tenant of mine. Well, finally a few weeks ago after initial hearing in Court and exchange of high-tone letters, the defendants paid me until the last penny in damages I had in my property, including all the legal expenses I incurred, loss of rental income etc… I just wish to thank you guys, again, for your excellent advise and work done”.
Mr A Lopez-Garcia - Fleet
“The whole process was very efficient, good response time and understood my needs”.
Ms K Healy - Deepcut
“Excellent understanding and communication, no other firm would take on an international case like mine and work so hard at it”.
Mr PP - Beijing
“Reasonable, capable, efficient and supportive. Deborah and her team were always helpful and friendly”.
RT - Sandhurst
“I was very impressed by the service and wanted to convey my thanks to Deborah for her help”.
TM - Frimley
“Thank you Deborah, both economic and clear communication! Efficient and prompt with all parties involved. Can’t think of anything to improve your service".
Mr CIC - Guildford
“You get what you pay for, quality, honesty and efficiency. I have used another firm before on conveyancing, the communication was useless and the staff moody!”
MS - Camberley
Residential Conveyancing
Tom Ingleton
“Very good service and efficiency;.
Mr R French - Basingstoke
“Excellent service, efficient, good communication and very pleasant to deal with”.
Hopton and Morgan - Sandhurst
“Thank you for dealing with our conveyancing in a prompt and professional manner. I have dealt with a number of legal conveyancing firms in the past and many fall short of the excellent personal service you have provided from start to finish. It makes a refreshing change and we will happily recommend your services to family and friends in the future”.
Mr M Lait - Bracknell
“Thank you so much for your part in easing the traumas of the many aspects of moving home”.
Mr A Holbrook - Ringwood
“Always very helpful, friendly and was made to feel like a valued client – excellent”.
SRT - Aldershot
“Excellent, helpful and friendly service and great communication”.
Mr MG - Surrey
“Very professional and personal service – my experience with a previous solicitor was not great!”.
Mr MJH - Crowthorne
“Excellent knowledge and understanding, overall a superb service!"
Mr J - Mytchett
“Although he is always busy Tom always takes the time to explain so that I understand, everybody gets and excellent service".
Mr SPL - Farnborough
“We just completed the conveyancing our house in Farnborough, and Mr. Tom Ingleton took care of it for me. Just to tell you that I am very satisfied with Tom and his work and how he handled everything, he was available and responsive always. I will be giving his card to any colleague of mine (I work for SC Johnson in Frimley) who speaks to me about buying a property, and indeed I am sure I will be repeating business with him in 6 – 7 months time perhaps".
ALG
Amy England
“Very professional and reliable – always able to talk to them”.
Mr MG - Surrey
“Excellent knowledge and understanding, overall a superb service!"
Mr J - Mytchett
Vickie Sturman
“Thank you and the firm for your work in completing our transaction, we are grateful to you for having processed it all so swiftly!”.
Mrs R Dunsmore - Farnborough
“Easy to deal with and good communication, value for money”.
Mr & Mrs MB - Lightwater
“Helpful, understanding and professional, excellent service".
MC - Chertsey
“We had an extremely stressful house sale and purchase but Vickie did all she could to ensure it went as quickly and smoothly as possible. Vickie was always available to us and nothing was too much trouble!"
CH - Surrey
“I received a very professional service and did not have to keep chasing for progress reports!"
Mr & Mrs R - Mytchett
“Things got done and you were told what was done and when!"
Ms L - Woking
“Not having used a solicitor before it is hard to compare but Vickie Sturman had excellent knowledge and a very good understanding of my needs, reliable and efficient – I couldn’t ask for more”.
CW - Basingstoke
Simon Brooks
“Excellent knowledge and reliability. Overall solid conveyancing service for a fair price”.
Mr B Caines - Farnham
“Thank you so much for your sincere attitude and concern and help with all my issues/house/etc. THANK YOU!!!!!!!! You really have exceeded all my expectations, it is so great to get help when you are in a foreign land and don't know the ropes”.
Mr & Mrs D Mayers - Send
“Only ever experienced using one other solicitor which was a disaster! Everything here went smoothly and was good value”.
Ms MJ - Godalming
“Simon provided very good communication and showed good knowledge, I was impressed with the personal touch”.
JH - Camberley
“Simon provided completely clear and knowledgeable advice, he was always available when I called and always spoke in “non-legal” language, answered all questions and left me feeling stress free and that everything was under control”.
PH - Ashtead
Vickie Lennard
“I would like to thank you for your assistance and I would like to express our special thanks to Vickie for her excellent communication, dedication and humour throughout the sale of The Firs, we have received an excellent service. We will be in touch again when we find our new home".
Mr & Mrs D - Camberley
"Dear 'Vickies', A HUGE thank you to the “2 Vickies” for being so calm and efficient through all of this, when I had clearly lost the plot. I could not have moved house without you! Thanks again".
Mrs JT - Farnham
Employment
June Hood and Kate Middleton
“I wanted to thank you for all the help and support you gave me through my uncertain ending at work. I know that you went over and above your call of duty and I feel very lucky to have met you. Thanks once again, your help was very much appreciated.”
SWJ
“A big thank you for all your help. We are finally out and can now move on - onwards and upwards. Your support has been invaluable.”
Mrs S Sandford - Grayshott
“Very reliable, prompt, understanding and supportive service”.
Mr G Williams - Aldershot
“I would recommend the firm to a friend, because I was very impressed with the personal service I received from Kate Middleton”.
Mr Nouri - Mytchett
“Your firm was recommended to me and you delivered. I also found you to be very approachable".
Mr SC - Bracknell
Commercial
Ian Temple and Lauren Dimmack
“Very professional and an absolute pleasure to work with!”
Mr and Mrs Large
“Excellent service, very polite, helpful, patient and informative.”
Ms I Flade - London
“I would recommend the firm to a friend as, in my experience other solicitors I have used have been sloppy and slow. Lauren provided a very good service, far better than other solicitors.”
Mr D Bamford - New Eyes Asset Management Ltd
“I would recommend the firm as, unlike other firms, there was constant contact and support and regular updates.”
G Bradley & M Somers - Qwerty Travel
“Many thanks Lauren, great job - well done. I received good communication, frequent updates and a good outcome. The rates were reasonable too!”
Mr J Udal - Windlesham
The Firm
“The service is very professional and excellent value for money”.
Mr MT - Ruislip
“Very good, experienced, knowledgeable staff – your firm did exactly as promised at the agreed price”.
Mr GH - Birmingham
“Good personal service, great communication and transparency on everything!”
Mr LRB - Church Crookham
“As I work with other solicitors, I know what some are like so I would recommend your firm. You were more thorough and provided more information than I asked for!”
Mr DP - Farnborough
“All your staff were really friendly, helpful and understanding, explained all the issues clearly and made the whole legal process of buying and selling houses understandable and bearable! I have already recommended your firm to a friend!”
Mr HC - Sleaford
