Testimonials

We regularly receive letters of thanks from clients for the quality of our service. Letters like those that follow show that providing a quality service really can make a difference.

Comments from Our Client Satisfaction Questionnaires

December 2007

Mr & Mrs Heathcote from Swindon said “Because we received a level of service that we were very pleased with. Staff at Brooks really give a better level of service than any other Solicitors, a very efficient service”.

Ms Mortier from Bagshot said “Excellent, friendly service. Contactable, reliable and overall excellent”.

Mr Brown from Yateley said “Always received good service. Friendly and efficient”.

Mr Bowen from Bagshot said “Reliable and pleasant service”.

January 2008

Mr Tansie from Aldershot said “Reliability”.

Mr & Mrs Wilson from Sandhurst said “Very efficient, polite with great advice. Good knowledge on all aspects of job, kept us informed throughout house sale”.

Ms Edwards from Owlsmoor said “Always responded very promptly to any queries. Also, it was great to have one contact who really got to know my circumstances”.

Mr Sines from Farnborough said “Good communication at all stages”.

Ms Newington from Chobham said “Good personal service”.

Mr Lombardi from Middlesex said “The service you offer is of a high standard. You do your best for your client, and listen to their request”.

Ms Woods from Haslemere said “Because they made my move easy with minimum fuss. Good value for money”.

February

Mr March from Yateley said “Best Solicitors we have used. Always returned calls when expected. Always available when needed and very pleasant and helpful. Mr Woodward from Farnborough said “Excellent Service”.

Mr & Mrs Penny from Yateley said “Very helpful, knowledgeable and always returned calls".

Mr & Mrs De Perlaky from Farnborough said “Availability to actually talk to Solicitor when required”.

March

Mr & Mrs J Wheeler of Lancing, West Sussex said “I felt I could trust Ian’s advice & Judgement – we have had very bad experiences in the past and have been reluctant to use Solicitors but Ian has restored our faith in them”.

Ms A Hannaway of Farnborough said “I had previously used another firm when I sold my house and had to wait 2 weeks between any event for an answer – your services was much better”

Ms C Montaou from Shrivenham said “ Prompt responses to queries and always returned phone calls, good at keeping me informed of what was going on”

Mr D Westlake of Aldershot said “I found the services provided efficient and to the point. It was nice not to have to chase issues”.

Mr & Mrs R Smith of Farnborough said “Reliable and approachable, always put us at ease”.

Mr R Reading of Wokingham thought our service was very efficient with a high level of knowledge and understanding of his needs (although he believes our telephone system could be improved!).