We regularly receive letters of thanks from clients for the quality of our service. Letters like those that follow show that providing a quality service really can make a difference.
Comments from Our Client Satisfaction Questionnaires:
Wills & Probate
Michael Brooks, Mia Prashad, Mike Brown and Kayleigh Obongonyinge
“Brooks & Partners were excellent, I would highly recommend an extremely straightforward and efficient service. Other solicitors I have worked with have not been so transparent and required lots of chasing.”
Ms S Fish - Yateley
“Brooks & Partners provided an excellent service. Very friendly, professional and efficient.”
Ms J Harmsworth - Ash
“You provided an excellent service, were very understanding and explained things well. You didn't just say this is what you need to do, but allowed me to make my own choices - great advice.”
Ms C Clist - Aldershot
“As a previously client of Brooks & Partners, I am pleased to say the service is still excellent, helpful and dealt promptly with my business.”
Mr R David - Camberley
“Very good service, friendly and efficient.”
Ms G Cheverton - Camberley
“Excellent service which I would recommend to a friend because you were helpful and friendly at all times.”
Ms S Ballard - Lightwater
“Dealings with Brooks & Partners were very good - straightforward with good channels of communication.”
Mr A Watson - Farnham
“Brooks & Partners have been our solicitors since 1990 and the service continues to be excellent.”
Mr P Crouch - Frimley
Family and Matrimonial
“Richard, this is just to express my gratitude to you for your excellent help, guidance and advice during the handling of my divorce. Please accept my thanks and pass them on to those who also helped and I hope to carry on our relationship in 2019 and beyond. ."
Mr N Graham - Camberley
“Brooks & Partners were excellent in all aspects of the service provided for the duration of my case."
Ms O Lomescu - Basingstoke
“Having used Brooks & Partners before the service continues to be excellent throughout."
Ms K Godwin - Camberley
“Excellent service all round."
Mr and Mrs Massey - Farnborough
“The service I received from Brooks & Partners was very good and extremely efficient. I would recommend the firm to a friend."
Mr H Best - Camberley
“Very good service provided with excellent knowledge and advice. More knowledgable than other solicitors previously used."
Mr S Read - Farnborough
“As well as using your Conveyancing services, you provided an excellent service with excellent efficiency and value for money and everybody at the firm is friendly, understanding and welcoming."
Ms W Ross - Pewsey
“Brooks & Partners provided an excellent service and were very well organised.”
Mr D Lush - Sunninghill
“All aspects of the service provided were excellent, far more efficient than other solicitors worked with in the past.”
Mr R Berry - Lightwater
“I would recommend the firm to a friend because of its efficiency and overall excellent service, better than other firms.”
Mr M D Wylie - Farnborough
“The whole process was very efficient, good response time and understood my needs.”
Ms K Healy - Deepcut
“Excellent understanding and communication, no other firm would take on an international case like mine and work so hard at it.”
Mr PP - Beijing
Litigation and Dispute Resolution
“I would like to take this opportunity in thanking you very much for your earnest and sincere and very successful work you have undertaken on our behalf - we both very much appreciate what you have achieved for us."
M & K Fitzgerald - Frimley
“What I found the most is that you had my interests at heart, being there if I needed you, willing to work fast, but not pushing the £ signs. At such a stressful time it really did allow me the time to think and act at the right time."
Ms L Smith - London
“I can’t thank you enough for being so kind and responding so fast. It meant so much in what was a horrible time, I will certainly be recommending you to people who are unfortunate enough to get in a ‘litigation’ situation. We need more of you in the world."
Ms L Smith - London
“Thank you again for your calm, reassuring advice at every stage."
Mr S Roe
“I would like to say how gratifying it was to speak to a lawyer who not only had the courtesy to provide me with sound advice but did so in an extremely coherent manner free of the usual legalese. Mr Jones took time to explain what options I had and certainly provided me with extremely good advice and I couldnt recommend him too highly."
Mr S Farrell - Fleet
“I have used your firm on a number of occasions and have always been happy. Today I needed some general advice from Edward Jones and I found him most helpful and he was happy to give me some of his time which I very much appreciated - further first class service."
Mr P Williams - Camberley
“Edward, Thank you for all your help and support. I feel you have gone above and beyond for me and I deeply appreciate your efforts - whatever the outcome."
Ms S Cole - Church Crookham
“Edward, I would like to say a very big thank you for the professional manner you have conducted my case, you are a credit to Brooke's and Partners."
Mr S Sparrow - Frimley
Michael Brooks, Nitasha Thapar, Linda Washington & Mike Brown
“It was such a relief on Friday to finally exchange and complete with our buyers, at last we can move on from there and they can’t throw any more stress at us! It was fantastic that Nitasha got us exchanged with Cala, in the same day as well! We didn’t expect that at all! Brilliant work by the whole team, thank you Mike and Nitasha. Thank you again for everything all of you have done for us and for putting up with the many phone calls and emails"
L Wilson - Grayshott
“Just to say a big Thank You for dealing with the above sale and purchase this past week. You’ve been a really big help. I appreciate your personal touch to sorting this situation out.”
W Williams - Frimley
“Your patience and calm were exceptional. It must be so difficult sometimes for you in a professional capacity because as your customer, we always think we are the only ones moving home. You on the other hand, have to juggle many clients at the same time. So thank you once again.”
L & T Russell - Camberley
“We have moved eight times and you were by far the best person we have dealt with - thank you.”
L & G Gill - Frimley
“Excellent service - very friendly, approachable and knowledgable. Saw us twice without an appointment and rescued us on moving in day, so we could move in on time.”
S & A Davidge - Aldershot
“Just wanted to take this opportunity to thank you for helping us to process our leasehold extension, sale and purchase of our property. It's been a long process but really worth it. We hope we can refer as many as we can in the future - again thank you very much, really appreciated. More power!!”
A and J Banes - Frimley
“Dear, very dear, Brooks & Partners, we just wanted to express our deepest appreciation. We feel very lucky to have found you because, in our long experience, we have never met anyone as capable, efficient, competent and on top of everything as you. You are brilliant solicitors as well as having superb personal and communication skills.”
M Wilson - Hastings
“Dear Brooks & Partners, our client is extremely appreciative of all that you've done and is very happy in his new home. AGAIN, a big THANKS for all you did for him.”
Swans Estate Agents
“Thank you so much for all your help every step of what has felt like a very long journey. We have appreciated your reassurance and professionalism and wouldn't hesitate to use and recommend you in the future.”
A & S Bullock - Camberley
“You are an angel in a world full of idiots ;-) thank you so much.”
Mr D Woodward - Reading
“We just wanted to again thank the team for all their support these past few weeks, we are so happy to be moving next week and can’t wait to get the keys!!! Thank you so very much.”
Mr and Mrs D Stacey - Chobham
“We had a very difficult conveyancing challenge and the team were simply superb. All of the staff we came into contact with were helpful and courteous, it was a pleasure to have such a good set of people looking after us.”
Kate Middleton & Peter Jones
“I just want to express my gratitude to Peter Jones and your firm for his advice and intervention with my employer. Peter was very thorough and achieved a much better settlement than my company was offering. All was swift and Peter made it easy, very comprehensive and pain free.”
A Lopez - Ash Vale
“Excellent service, efficient and easy to deal with at all times.”
R Trim - Horsham
“As I have used your conveyancing services in the past, I was delighted with the excellent all round service - professional, efficient and friendly.”
R Terry - Camberley
“Having found you on the internet, I was delighted with the excellent service. It made a change to have a solicitor listen to the issues, rather than being talked at.”
Mr T Paul - Sandhurst
“Kate provided me with an excellent all round service and was extremely efficient.”
Mr P Everett - Mytchett
“I have used Brooks & Partners many times and always happy with the results. The service provided by the employment team was 'on the mark', much better than other firms.”
Mr R Mileham
“Very good employment service with excellent communication and reliability. Kate really helped to get all the paperwork together and signed very quickly, which was most important to me.”
Ms S Fogg - Maidenhead
“I heard about Brooks & Partners through the Law Society and was extremely impressed with the excellent service. Kate made me feel comfortable and was very accommodating to my needs.”
P Sagoo - Frimley
“Your firm was recommended by a friend and I found the service to be excellent - I felt very comfortable with the staff at Brooks & Partners.”
Mr I Lamy - Aldershot
“I have already recommended your firm to a friend as I thought your knowledge and other services were excellent and I was always made to feel at ease.”
Mr J Collins - Camberley
“I have used your conveyancing services previously and therefore returned for some legal advice on an employment matter. The service provided was excellent and I received expert advice.”
Ms C Melinis - Fleet
Mike Brown, Nitasha Thapar & Carol Mapp
“The firm was professional and very nice to deal with - excellent service!”
Mr B Woodman - Chobham
“The firm was recommended to me and I am pleased to say that they provided a very good service!”
Mr and Mrs H Du Toit - Lightwater
“Excellent overall service, efficient and very good value for money. There was no change to the original price part way through the process as other firms might do!”
Mr R Lamden - Crowthorne
“Very professional and an absolute pleasure to work with!”
Mr and Mrs Large
“Excellent service, very polite, helpful, patient and informative.”
Ms I Flade - London
“I would recommend the firm to a friend as, in my experience other solicitors I have used have been sloppy and slow. You provided a very good service, far better than other solicitors.”
Mr D Bamford - New Eyes Asset Management Ltd
“I would recommend the firm as, unlike other firms, there was constant contact and support and regular updates.”
G Bradley & M Somers - Qwerty Travel
“Many thanks, great job - well done. I received good communication, frequent updates and a good outcome. The rates were reasonable too!”
Mr J Udal - Windlesham
“Thank you again Ian for your excellent service, particularly in understanding our needs and communication throughout the process.”
Mr T Hearn - Pheonix Integrated Security Ltd
“The service is very professional and excellent value for money.”
Mr MT - Ruislip